Refund and Returns Policy
Overview
Our refund and return policy lasts 7 days from the date of delivery. If 7 days have passed since you received your motorcycle, we cannot offer a refund or exchange.
To be eligible for a return, the motorcycle must be unused, unregistered, and in the same condition it was delivered. It must not show signs of riding, modification, damage, or tampering.
Motorcycles that have been ridden, registered, resold, or altered in any way are not eligible for return.
Non-returnable items include:
- Used or ridden motorcycles
- Motorcycles damaged after delivery
- Custom or special-order motorcycles
- Delivery or logistics fees
To complete a return request, we require proof of purchase and delivery confirmation.
Please do not attempt to resell or transfer ownership of the motorcycle before contacting us regarding a return.
Partial refunds may be granted in certain situations:
- Minor cosmetic issues reported after delivery
- Damage caused by improper handling after delivery
- Return requests made outside the 7-day window
Refunds
Once your return request is received and inspected, we will notify you by email regarding approval or rejection.
If approved, refunds will be processed to the original method of payment within a reasonable processing period.
Late or missing refunds
If you have not received your refund, first check your bank account.
Then contact your payment provider, as processing times may vary.
If the issue persists, please contact us at hi@bikeplug.com.ng.
Sale items
Discounted or promotional motorcycles are not eligible for refunds unless otherwise stated.
Exchanges
We only replace motorcycles if they are delivered with verified defects or damage. To request an exchange, email us at hi@bikeplug.com.ng within 48 hours of delivery.
Gifts
If a motorcycle was purchased as a gift, refunds (if approved) will be issued to the original purchaser.
Shipping & Returns
Approved returns may require the motorcycle to be inspected at a designated location communicated by BIKEPLUG.
Return transportation costs are the responsibility of the buyer unless the return is due to our error.
We recommend maintaining delivery documentation until the return process is completed.
Need help?
For questions related to refunds or returns, contact us at hi@bikeplug.com.ng.